Your reputation.
Our problem. 

You pay nothing upfront. No deposits, setup fees or retainers. You're only invoiced once the agreed service has been successfully completed. If we can't deliver the result, you pay $0. 

Yes. Send us the URL(s) and some basic context and we'll assess it first. If we believe we can help, we'll tell you what the process looks like and what it costs. If we don't think it's a viable case, we'll tell you that too. We'd rather say no upfront than sell you something we don't believe we can deliver on.

No. You don't need to book a 30-minute "strategy session" just to show us a bad review or piece of damaging content. Email or message us, send the content, and we'll take it from there. We don't believe in wasting your time with unnecessary calls just to turn a simple enquiry into a sales pitch.  If the situation is urgent and genuinely needs a call, we can have one. Otherwise, we prefer email or direct messaging so we can give you a clear, comprehensive response and keep the entire process simple.

There isn't one honest answer. Some removals can happen quickly. Others can take days or considerably longer depending on the platform, content and circumstances. We'll give you the most realistic expectation we can for your specific case rather than putting a made-up turnaround time on every service.

Usually, yes. But, we'll never promise you that a removal is permanent. Any agency guaranteeing that content will stay down forever is 100% lying to you to win the sale. Once something has been successfully removed, it will generally remain down, but at the end of the day, nobody has full control of these platforms. Their policies, moderation systems, frequent algorithm updates/audits/rollbacks and appeal processes can change at any time, and in some cases, there is a small chance of previously removed content reappearing. Depending on the service, we may offer a specific warranty period or no warranty at all. This will always be made clear before you proceed. If content does reappear, just reach out and we'll let you know what can be done from there.

That depends on the service you purchased. Where a warranty is included, we'll explain exactly what it covers and for how long. Where a service is sold without a warranty, the job is considered completed once the agreed content has been successfully removed.

Not a problem. It's completely normal to attempt a removal yourself or hire another agency before coming to us. A rejected report, ignored complaint or another agency's unsuccessful attempt doesn't automatically mean the content can't be removed. Different approaches can produce different results. Send us the URL(s), let us know what's already been tried, and we'll assess the case from there. One important thing: If you've previously assigned the same content to another agency or provider, please make sure their order has been completely cancelled before working with us. We don't accept cases where multiple parties are actively working on the same removal at the same time. This avoids confusion over who actually completed the work, and prevents someone else taking credit for a removal we completed.

Yes. Reputationly is Australian-based and primarily built around helping Australian individuals and businesses, but we're not limited to Australia.  If you're based overseas and need help with something we offer, reach out. If it's something we can assist with, we'll happily take on the case.

Our involvement is 100% confidential. We don't publicly disclose client cases or use your situation for marketing without your permission. If we need information from you to assess or complete a job, we'll tell you what we need and why.

Email us the URL(s) to the damaging content, briefly tell us what's happened and what you'd like done. We'll take it from there and let you know if we can help.  No 17-field intake forms. No unnecessary calls or meetings. No complicated onboarding process. You inquire -> We say yes or no -> You agree -> We get it done -> You pay. Done.